Refund Policy

Effective Date: March 29, 2026 | Last Updated: March 29, 2026

1. Introduction

At Wing Snob, we are committed to delivering a high-quality food experience to every customer. We take pride in the freshness, preparation, and presentation of every item we serve. However, we understand that there are occasions when an order may not meet your expectations, arrive incorrectly, or encounter issues during delivery or preparation.

This Refund Policy has been established in compliance with applicable United States federal and state consumer protection laws, including the Federal Trade Commission Act (FTC Act) and relevant state-level food service regulations. Our goal is to handle all refund and complaint requests fairly, transparently, and promptly.

If you have any questions about this policy at any time, please do not hesitate to contact us directly at [email protected].

2. Eligibility Conditions for Refunds

Refund requests will be considered under the following circumstances. You may be eligible for a full or partial refund if:

• Your order was incorrect — you received items different from what you ordered.
• Your order was incomplete — one or more items were missing from your delivery or pickup order.
• Your food was significantly different in quality from what is reasonably expected — for example, food that arrived cold when it should have been hot, was undercooked, overcooked, or otherwise prepared incorrectly.
• Your order was never delivered despite a confirmed delivery status, through no fault of your own.
• You were charged incorrectly — a billing error occurred, including duplicate charges or incorrect pricing applied at checkout.
• Your order was canceled by Wing Snob before preparation or delivery was completed.

Refund eligibility is determined on a case-by-case basis. Wing Snob reserves the right to request photographic or other evidence to substantiate a refund claim. Submitting false or misleading claims to obtain a refund may result in the suspension of your account and may be reported to relevant authorities.

3. Non-Refundable Items and Situations

Not all situations qualify for a refund. The following are generally considered non-refundable:

4. Refund Request Timeframes

Timing is critical when submitting a refund request. To be considered for a refund, you must contact Wing Snob within the following timeframes:

• Missing or incorrect items: Within 2 hours of receiving your order.
• Food quality concerns: Within 2 hours of receiving your order. Claims submitted after this window may not be accepted, as food quality degrades over time and cannot be independently verified.
• Non-delivery of order: Within 24 hours of the scheduled or confirmed delivery time.
• Billing errors or duplicate charges: Within 7 business days of the transaction date.
• Order canceled by Wing Snob: Refunds are automatically processed; no request needed. You will be notified within 24 hours.

Requests submitted outside of these timeframes will be reviewed at our sole discretion. We strongly encourage customers to contact us as soon as an issue is identified to ensure the best possible resolution.

5. How to Request a Refund — Step-by-Step

Submitting a refund request is straightforward. Please follow the steps below to ensure your claim is processed as quickly as possible:

1. Contact Us: Reach out to Wing Snob via email at [email protected] or through our website at wingsnobchiks.rest.
2. Provide Your Order Details: Include your full name, order number, date and time of the order, and the platform through which you placed the order (e.g., website, third-party app).
3. Describe the Issue: Clearly explain the problem you experienced. Be as specific as possible — include which items were affected and how.
4. Attach Supporting Evidence: Where applicable, attach photographs of the incorrect, missing, or unsatisfactory food items. Images must be submitted in their original, unedited form.
5. Submit Your Request: Send your email or complete the contact form on our website. Ensure all required information is included to avoid delays in processing.
6. Await Confirmation: You will receive an acknowledgment of your request within 1–2 business days. Our team will review your submission and respond with a decision within 3–5 business days.
7. Receive Resolution: Once your request is approved, your refund will be processed according to the timeframes listed in Section 6 below.

6. Refund Processing Times by Payment Method

Once a refund is approved, the time it takes for funds to appear in your account will depend on your original payment method. Please refer to the table below for estimated processing times:

Please note that Wing Snob is not responsible for delays caused by your financial institution or payment processor. If you have not received your refund after the stated timeframe, we recommend contacting your bank or card issuer directly. You are also welcome to reach out to us at [email protected] for assistance.

7. Partial Refunds

In certain situations, a partial refund may be more appropriate than a full refund. Partial refunds may be issued when:

• Only a portion of your order was affected (e.g., one item out of five was incorrect or missing).
• The food was partially consumed before the issue was identified.
• The issue was minor and does not warrant a full refund (e.g., a dipping sauce was missing but all main items were received correctly).
• A discount or promotional code was applied to your order, and only the non-discounted portion is eligible for a refund.
• Delivery fees may be excluded from the refund if the delivery itself was completed successfully and the issue is limited to the food items.

The amount of any partial refund will be calculated based on the value of the affected items and communicated to you clearly when your request is resolved.

8. Exchange Policy

Wing Snob operates as a food service business. As such, a traditional product exchange policy does not directly apply. However, we do offer the following alternatives in lieu of or in addition to monetary refunds:

• Order Replacement: If an item was missing or significantly incorrect, we may offer to prepare and deliver or make available for pickup a replacement item at no additional charge, subject to item availability and operating hours.
• Store Credit: In cases where a monetary refund is not applicable, we may issue Wing Snob store credit equivalent to the value of the affected item(s). Store credit is valid for 90 days from the date of issuance.
• Discount on Next Order: At our discretion, we may offer a discount code applicable to your next order as a goodwill gesture.

Exchanges and replacements are subject to the same timeframe requirements outlined in Section 4 and are handled on a case-by-case basis. Wing Snob reserves the right to determine the most appropriate resolution for each individual situation.

9. Cancellation Policy

We understand that plans can change. Our cancellation policy is structured around the preparation timeline of your food order:

9.1 Orders Placed Directly Through Wing Snob

• Cancellation within 5 minutes of placing the order: Full refund issued, provided food preparation has not yet commenced.
• Cancellation after 5 minutes: If food preparation has already begun, cancellations may not be accepted, and a refund may not be available.
• Scheduled or future orders: Cancellations must be submitted at least 1 hour before the scheduled preparation time to qualify for a full refund.

9.2 Orders Placed Through Third-Party Platforms

If you placed your order through a third-party delivery service such as DoorDash, Uber Eats, Grubhub, or a similar platform, cancellation requests must be made directly through that platform. Wing Snob has limited ability to cancel or modify orders placed through these services once they have been received. Please consult the cancellation policies of those platforms directly.

9.3 Cancellations by Wing Snob

Wing Snob reserves the right to cancel any order in the event of unforeseen circumstances, including but not limited to ingredient shortages, equipment failures, severe weather events, or operational emergencies. In the event we cancel your order, you will receive a full refund to your original payment method within the timeframes specified in Section 6.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund or cancellation request, Wing Snob provides the following dispute resolution process:

Step 1: Internal Review Request

Submit a written request for a secondary review to [email protected] with the subject line "Refund Dispute — [Your Order Number]". Include your original refund request details and the reason you are disputing the initial decision. Our management team will review your case within 5 business days.

Step 2: Escalation and Good-Faith Negotiation

If the internal review does not resolve your concern, we encourage open communication and good-faith negotiation to reach a mutually agreeable resolution. You may request a phone or email consultation with a Wing Snob representative.

Step 3: Third-Party Mediation

If a resolution still cannot be reached, either party may seek voluntary mediation through a neutral third-party mediator. The cost of mediation will be shared equally between both parties unless otherwise agreed.

Step 4: Consumer Protection Authorities

Customers retain the right to file a complaint with consumer protection authorities, including the Federal Trade Commission (FTC) at ftc.gov, or with their respective state attorney general's office. Wing Snob is committed to cooperating fully with any authorized investigation.

Step 5: Chargebacks

You retain the right to initiate a chargeback through your financial institution if you believe you have been charged incorrectly and we have failed to resolve the matter. We ask that you contact us first, as chargebacks can cause unnecessary delays and costs for both parties. Wing Snob will cooperate with all chargeback inquiries initiated by card issuers.

11. Changes to This Refund Policy

Wing Snob reserves the right to modify or update this Refund Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage customers to review this policy periodically. Continued use of our website or services following any changes constitutes acceptance of the updated policy. Material changes will be communicated to registered users via email.

12. Governing Law

This Refund Policy is governed by and construed in accordance with the laws of the United States. Consumer rights and protections provided under the Federal Trade Commission Act, applicable state consumer protection statutes, and any other applicable federal regulations are fully preserved and are not limited by this policy.

13. Contact Information for Refund Requests

To submit a refund request, ask a question about this policy, or seek assistance with your order, please contact Wing Snob through the following channels: