Privacy Policy

This Privacy Policy describes how Wing Snob ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at wingsnobchiks.rest, place an online order, subscribe to our communications, or otherwise interact with our services. We are committed to protecting your privacy and handling your personal data with transparency, integrity, and care.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of our website and services immediately. We encourage you to review this policy periodically, as we may update it from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us using the details provided at the end of this document.

1. Who We Are

Wing Snob is a food service business operating in the United States. We offer dine-in, takeout, and online ordering services for our customers. Our digital presence is maintained through our official website at wingsnobchiks.rest.

1.1 Contact Information

For all privacy-related inquiries, requests, or complaints, please use the contact information listed above and in Section 15 of this policy.

2. Scope of This Policy

This Privacy Policy applies to all personal information collected by Wing Snob through:

• Our website located at wingsnobchiks.rest
• Online ordering platforms and tools integrated into or linked from our website
• Email, phone, and written communications with our team
• In-store loyalty programs, sign-up forms, and feedback cards
• Social media pages and accounts managed by Wing Snob
• Promotional campaigns, contests, surveys, or events we organize

This policy does not apply to third-party websites, platforms, or services that may be linked from our website. We encourage you to read the privacy policies of any third-party services you access through links on our site.

3. Information We Collect

We collect different types of information depending on how you interact with us. The categories of personal information we collect include:

3.1 Personal Identification Information

When you register an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Mailing or delivery address
• Date of birth (for age verification or birthday promotions)
• Username and password for your online account

3.2 Order and Transaction Information

When you place an order through our website or in-store, we collect:

• Items ordered, quantities, and order preferences
• Delivery address and order fulfillment details
• Payment information (processed securely by third-party payment processors; we do not store full credit or debit card numbers)
• Transaction history and purchase records
• Special instructions or dietary preferences you provide

3.3 Usage and Device Information

When you visit our website, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Pages visited, links clicked, and time spent on each page
• Referring URLs (the page that directed you to our site)
• Date and time of your visit
• Search terms used on our website

3.4 Cookie and Tracking Data

We use cookies, pixel tags, web beacons, and similar tracking technologies to collect data about your browsing behavior on our website. This may include session identifiers, preferences you set, and advertising interactions. Please see Section 10 for more information about our use of cookies.

3.5 Communications Data

When you contact us via email, phone, or an online contact form, or when you participate in surveys or promotions, we collect the content of those communications, your contact details, and any other information you voluntarily provide.

3.6 Marketing and Preference Data

If you subscribe to our email newsletters, loyalty programs, or promotional offers, we collect information about your communication preferences, the types of promotions you engage with, and your marketing opt-in or opt-out status.

3.7 Information from Third Parties

We may also receive information about you from third-party sources, such as:

• Third-party food delivery platforms that process orders on our behalf
• Social media platforms, if you interact with our social media accounts or connect a social account to our services
• Analytics providers that help us understand how our website is used
• Marketing partners that support our advertising campaigns

4. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. Specifically, we use your information to:

4.1 Provide and Manage Our Services

• Process and fulfill your food orders and delivery requests
• Create and manage your online account
• Process payments securely through our payment service providers
• Send order confirmations, receipts, and status updates
• Respond to your inquiries, complaints, or customer service requests

4.2 Improve Our Services

• Analyze how customers use our website and order services to improve functionality
• Conduct internal research and data analytics to understand customer preferences
• Test and develop new features, menu items, or service offerings
• Monitor and address technical issues, bugs, or security vulnerabilities on our website

4.3 Marketing and Communications

• Send you promotional emails, newsletters, and special offers if you have opted in to receive marketing communications
• Deliver targeted advertisements on our website, social media platforms, or third-party advertising networks based on your preferences and behavior
• Notify you about loyalty rewards, special events, or new menu items
• Conduct customer surveys to gather feedback on our food and services

4.4 Legal and Security Purposes

• Comply with applicable federal, state, and local laws and regulations
• Detect, prevent, and respond to fraud, unauthorized access, or other illegal activities
• Enforce our Terms of Service and other agreements
• Protect the rights, property, and safety of Wing Snob, our customers, and others
• Respond to legal process, court orders, or lawful requests from government authorities

4.5 Personalization

• Personalize your experience on our website by remembering your preferences and past orders
• Tailor promotional content and offers based on your order history and preferences
• Provide location-based features and services where applicable

5. Legal Bases for Processing (U.S. Context)

Wing Snob processes your personal information in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), as well as the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive acts or practices in connection with consumer data.

Our processing activities are based on one or more of the following grounds:

• Contractual Necessity: Processing is required to fulfill an order or fulfill our obligations to you as a customer.
• Legitimate Interests: We process data where it is in our legitimate business interest to do so, provided that such interests are not overridden by your rights and interests.
• Consent: Where required by law, we obtain your consent before processing your personal information for specific purposes, such as marketing communications.
• Legal Obligation: We process data to comply with applicable laws, regulations, and legal processes.

6. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own independent marketing purposes. However, we may share your information in the following circumstances:

6.1 Service Providers and Business Partners

We share personal information with trusted third-party vendors and service providers who perform functions on our behalf, including:

• Payment Processors: Companies that securely process credit card and debit card transactions on our behalf
• Delivery Partners: Third-party delivery platforms or courier services used to fulfill your food orders
• Website Hosting and IT Services: Providers that host our website, maintain our databases, and support our technical infrastructure
• Email and Marketing Platforms: Services we use to send newsletters, promotional emails, and automated communications
• Analytics Providers: Companies such as Google Analytics that help us understand how visitors use our website
• Customer Support Tools: Platforms that help us manage and respond to customer inquiries

All third-party service providers are contractually obligated to use your personal information only as directed by us and in accordance with applicable privacy laws.

6.2 Legal Requirements and Safety

We may disclose your personal information if required to do so by law or in good faith belief that such action is necessary to:

• Comply with a subpoena, court order, legal process, or government request
• Protect and defend the rights or property of Wing Snob
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of our customers, employees, or the public
• Protect against legal liability

6.3 Business Transfers

If Wing Snob is involved in a merger, acquisition, sale of assets, financing, or other business transition, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your personal information becomes subject to a different privacy policy as a result of such a transfer.

6.4 Aggregated and De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

7. Data Security

We take the security of your personal information seriously and implement a range of administrative, technical, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

7.1 Security Measures We Employ

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for data transmitted between your browser and our website.
• Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their job functions, and is protected by authentication mechanisms.
• Payment Security: We comply with Payment Card Industry Data Security Standards (PCI DSS) by using third-party payment processors that are PCI DSS certified. We do not store full payment card details on our servers.
• Regular Security Assessments: We periodically review and update our security practices to address new vulnerabilities and threats.
• Incident Response: We maintain procedures for detecting, responding to, and recovering from data breaches or security incidents.

7.2 Limitations

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach that affects your rights or freedoms, we will notify you and relevant authorities as required by applicable law.

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information under applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). We honor these rights regardless of your state of residence to the extent practicable.

8.1 Right to Know and Access

You have the right to request information about the categories and specific pieces of personal information we have collected about you, the purposes for which it is used, and the categories of third parties with whom we share it.

8.2 Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you. You can also update much of this information directly through your online account settings.

8.3 Right to Deletion

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions permitted by law (such as information we need to retain to complete a transaction or comply with a legal obligation).

8.4 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of their personal information with third parties. Wing Snob does not sell personal information for monetary compensation; however, certain data sharing with advertising networks may be considered "sharing" under California law. California residents may submit an opt-out request by contacting us at [email protected].

8.5 Right to Data Portability

You may have the right to receive a copy of the personal information you have provided to us in a structured, commonly used, and machine-readable format, to the extent technically feasible.

8.6 Right to Limit Use of Sensitive Personal Information

Under the CPRA, California residents have the right to limit the use and disclosure of sensitive personal information (such as precise geolocation, financial account details, or health information) to what is necessary to provide the services you requested.

8.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you goods or services, charge you different prices, or provide a different level of service based on the exercise of your rights under applicable privacy laws.

8.8 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request to us by:

• Email: [email protected]

We will respond to verifiable consumer requests within 45 days of receipt. If we require more time (up to an additional 45 days), we will inform you of the reason and extension period in writing. We may need to verify your identity before processing your request to protect your personal information.

9. Marketing Communications and Opt-Out

We may send you promotional emails, newsletters, special offers, and other marketing communications if you have opted in to receive them. You can opt out of receiving marketing emails at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email we send you
• Emailing us at [email protected] with a request to be removed from our marketing list
• Updating your communication preferences in your online account settings

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related communications (such as order confirmations, receipts, and account updates) that are necessary for the performance of our services.

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing efforts. A cookie is a small text file placed on your device when you visit a website.

10.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the basic functioning of our website, such as enabling you to add items to your cart or log into your account. These cannot be disabled.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and how users navigate the site. We use this data to improve our website's performance.
• Functionality Cookies: These cookies remember your preferences (such as your location or saved order preferences) to provide a more personalized experience.
• Marketing and Advertising Cookies: These cookies are used to deliver relevant advertisements to you based on your interests and browsing behavior, both on our website and on third-party platforms.

10.2 Managing Your Cookie Preferences

You can control or disable non-essential cookies through your browser settings. Most web browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling certain cookies may impact the functionality and features of our website.

You may also opt out of interest-based advertising through programs such as the Digital Advertising Alliance (DAA) opt-out tool or the Network Advertising Initiative (NAI) opt-out tool.

For more detailed information about the specific cookies we use and how to manage them, please refer to our Cookie Policy available on our website.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The following general retention principles apply:

When personal information is no longer required, we securely delete or anonymize it in accordance with our data disposal procedures.

12. Children's Privacy

Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, or from minors under the age of 18, without the consent of a parent or legal guardian.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verified parental consent, we will take prompt steps to delete such information from our records. If you believe that we may have collected personal information from a minor, please contact us immediately at [email protected].

Our practices regarding children's data are consistent with the requirements of the Children's Online Privacy Protection Act (COPPA), which restricts the online collection of personal information from children under 13 years of age.

13. International Data Transfers

Wing Snob is a United States-based business, and your personal information is primarily collected, stored, and processed within the United States. However, some of our third-party service providers (such as cloud hosting, analytics, or marketing platforms) may process your data in other countries.

If your personal information is transferred outside of the United States, we take steps to ensure that such transfers are conducted in compliance with applicable privacy laws and that appropriate safeguards are in place to protect your information. These safeguards may include contractual data protection agreements with our service providers.

By using our website and services, you acknowledge and consent to the transfer of your information to the United States and, potentially, to other countries where our service providers operate.

14. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery apps, or other external services that are not operated or controlled by Wing Snob. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of any third-party websites or services.

We encourage you to review the privacy policies of any third-party websites you visit through links on our site. The inclusion of a link on our website does not imply endorsement of that third party's privacy practices.

15. California Residents — Additional Rights Under CCPA/CPRA

If you are a resident of California, you are entitled to specific rights and disclosures under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These rights are in addition to the rights described in Section 8 of this policy.

15.1 Categories of Personal Information Collected (CCPA Categories)

15.2 Authorized Agent Requests

California residents may designate an authorized agent to submit privacy rights requests on their behalf. The authorized agent must provide proof of their authorization, and we may require you to verify your identity directly with us before processing the request.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our website informing visitors of the update
• Send an email notification to registered users, where required by law or where we deem it appropriate

We encourage you to review this Privacy Policy periodically. Your continued use of our website and services following the posting of changes constitutes your acceptance of those changes.

17. Filing a Complaint

If you believe that Wing Snob has violated your privacy rights or failed to comply with applicable privacy laws, we encourage you to first contact us directly so we can work to resolve your concern.

If you are not satisfied with our response, you may have the right to file a complaint with the appropriate regulatory authority. For U.S. residents, privacy-related complaints may be filed with:

17.1 Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) enforces federal consumer protection laws, including those related to privacy and data security. You can file a complaint at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)

17.2 California Attorney General (California Residents)

California residents who believe their CCPA/CPRA rights have been violated may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy

17.3 State Attorney General (Other States)

Residents of other U.S. states may contact their respective State Attorney General's office to inquire about available consumer privacy remedies under state-specific legislation.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how Wing Snob handles your personal information, please do not hesitate to contact us:

We are committed to addressing your privacy concerns promptly and transparently. When you submit a privacy inquiry or rights request, please provide sufficient information to help us verify your identity and understand the nature of your request. We will make every effort to respond within the timeframes required by applicable law.